Site Ideas
04 Oct 11
05 Oct 11
Originally posted by shortcircuitthe really important complaints need to be considered very carefully. it can take years to decide to take action. it may be decades before the action manifests. it may take an eternity for the really really complaints to be answered. know that an unanswered complaint is an expression of respect for how important it was.
How long a period of time is acceptable between when complaint is registered
and when it gets a response / resolution?
A week?
2 weeks?
1 month?
never?
Why go through the process as requested when you get no response?
05 Oct 11
Originally posted by coquetteUnfortunately, this is a financially driven enterprise.
the really important complaints need to be considered very carefully. it can take years to decide to take action. it may be decades before the action manifests. it may take an eternity for the really really complaints to be answered. know that an unanswered complaint is an expression of respect for how important it was.
Customer satisfaction should be job # 1.
They are losing this battle, and will subsequently lose customers...as we are seeing.
When the bite is felt on the wallet, the issues will be dealt with, or they will perish altogether.
06 Oct 11
Originally posted by shortcircuitI give the admins A+ for prompt response.
Unfortunately, this is a financially driven enterprise.
Customer satisfaction should be job # 1.
They are losing this battle, and will subsequently lose customers...as we are seeing.
When the bite is felt on the wallet, the issues will be dealt with, or they will perish altogether.
06 Oct 11
Originally posted by HandyAndyI wouldn't. I have been waiting over 6 weeks on a resolution.
I give the admins A+ for prompt response.
After repeated requests I can't even get a courtesy status response.
I am beginning to think that when there is a tough issue to deal with, they do nothing
and hope it goes away.
That dog will not hunt!!!
- Joined
- 18 Jan 07
- Moves
- 12466
07 Oct 11
Originally posted by HandyAndySo would I. Mentioned a broken link on the web site, got a response within the day and the link was fixed at the same time.
I give the admins A+ for prompt response.
Of course, that was a real, provable, fixable problem. Perhaps, oh, I dunno, the nature of the complaint makes a difference? Maybe if you just have a vague gripe and no evidence, you don't get as prompt a service as when you provide details, and are in fact correct?
Richard