1. Joined
    10 Dec '18
    Moves
    893
    24 Jan '19 04:25
    I have some friends who are registered but I cannot find them in Players Directory. I know they are registered, why can't I find them. I put in their User Name exactly but they don't come up. This is really frustrating. I can pull up everyone else but not these two. One has the phone app and is on the pc.
  2. SubscriberKewpie
    since 1-Feb-07
    Joined
    20 Jan '09
    Moves
    323120
    24 Jan '19 11:12
    @joc44 said
    I have some friends who are registered but I cannot find them in Players Directory. I know they are registered, why can't I find them. I put in their User Name exactly but they don't come up. This is really frustrating. I can pull up everyone else but not these two. One has the phone app and is on the pc.
    If they haven't played in the last 100 days they won't show on most lists. If they've never moved a search won't find them either. If there is a space or strange character in the username search won't find it. If you know the name of someone they would have played a game with, look through their list of games played.
  3. Joined
    10 Dec '18
    Moves
    893
    24 Jan '19 22:151 edit
    Thank you very much!
  4. Standard memberHandyAndy
    Non sum qualis eram
    At the edge
    Joined
    23 Sep '06
    Moves
    18031
    29 Jan '19 22:54
    @kewpie said
    If they haven't played in the last 100 days they won't show on most lists.
    Our Player Directory includes names from way back when. It isn't limited to 100 days.
  5. Standard memberpawnpaw
    Please Pay Attention
    Lethabong
    Joined
    02 Apr '10
    Moves
    54219
    04 Mar '19 11:521 edit
    Can somebody assist please.
    A player whom I've known for a few years all of a sudden cannot get logged onto her username, Mammy Blue. It does not get recognised by the site.
    She has changed her password to see if that would help, but to no avail.
    Any ideas please.
    Thanks.
  6. SubscriberPonderable
    chemist
    Linkenheim
    Joined
    22 Apr '05
    Moves
    527961
    04 Mar '19 12:06
    @pawnpaw said
    Can somebody assist please.
    A player whom I've known for a few years all of a sudden cannot get logged onto her username, Mammy Blue. It does not get recognised by the site.
    She has changed her password to see if that would help, but to no avail.
    Any ideas please.
    Thanks.
    Send Feedback, Russ can clear that up I think.

    If Mammy Blue provides her Email adress to you to dens in the Feedback I expect the procedure to go smooth.
  7. Standard memberpawnpaw
    Please Pay Attention
    Lethabong
    Joined
    02 Apr '10
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    54219
    04 Mar '19 12:181 edit
    @Ponderable
    Exactly what I've done. No response from Russ, after more than one request since before the weekend.
    We'll hold on still. 🙂
  8. SubscriberKewpie
    since 1-Feb-07
    Joined
    20 Jan '09
    Moves
    323120
    04 Mar '19 12:431 edit
    I have no problem getting the Mammy Blue profile up, simply by typing mammy in the players search box. Last moved 3 days ago.
  9. SubscriberPonderable
    chemist
    Linkenheim
    Joined
    22 Apr '05
    Moves
    527961
    04 Mar '19 12:47
    @kewpie said
    I have no problem getting the Mammy Blue profile up, simply by typing mammy in the players search box. Last moved 3 days ago.
    The last conversation was apart from the original question...
  10. Standard memberpawnpaw
    Please Pay Attention
    Lethabong
    Joined
    02 Apr '10
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    04 Mar '19 13:16
    @kewpie said
    I have no problem getting the Mammy Blue profile up, simply by typing mammy in the players search box. Last moved 3 days ago.
    Sorry, my mistake.
    Her email address is not recognised by the system.
    Her username is fine.
  11. Standard memberpawnpaw
    Please Pay Attention
    Lethabong
    Joined
    02 Apr '10
    Moves
    54219
    05 Mar '19 09:03
    A message to Russ
    Can you please indicate when you will be able to attend to the problem
    Mammy Blue has.
    Is there another channel I have to use to get reaction.
    This IS the Help forum, right?
  12. SubscriberPonderable
    chemist
    Linkenheim
    Joined
    22 Apr '05
    Moves
    527961
    05 Mar '19 11:44
    @pawnpaw said
    A message to Russ
    Can you please indicate when you will be able to attend to the problem
    Mammy Blue has.
    Is there another channel I have to use to get reaction.
    This IS the Help forum, right?
    It IS the Help Forum. The Problem is None nay member could help.

    Russ is on vacation. We don't know when he will return.

    maybe @Chris is still working at RHP?
  13. Standard memberpawnpaw
    Please Pay Attention
    Lethabong
    Joined
    02 Apr '10
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    54219
    12 Mar '19 14:34
    @ponderable said
    It IS the Help Forum. The Problem is None nay member could help.

    Russ is on vacation. We don't know when he will return.

    maybe @Chris is still working at RHP?
    Hi Russ.
    Any luck with Mammy Blue's problem?
    Just to reiterate, she cannot log on anymore.
    Seems the system doesn't recognise her email adress.
    Thanks.
  14. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    1939
    12 Mar '19 17:16
    @pawnpaw

    I have responded in feedback a few times. The incorrect email address is being used.

    I did respond with hints, so I suggest your friend checks their email and spam folders for replies.
  15. Standard memberpawnpaw
    Please Pay Attention
    Lethabong
    Joined
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    12 Mar '19 18:56
    @Russ
    Hi there.
    Did you send anything to her email address?
    How can I confirm with you she's using the registered email?
    Can I send you a PM with her email?
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