Email Move Notifications

Email Move Notifications

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c

Joined
01 Feb 04
Moves
50135
27 Apr 16

I haven't gotten a move notification since Sunday. I have googled and searched on this site for solutions to this problem, but couldn't find any. I have also turned the option on and off and then back to on, all while logging off and back on after each change. I've also double-checked my spam folder to make sure that hotmail wasn't suddenly tagging them as spam, and they aren't there either. Suggestions?

R
Standard memberRemoved

Joined
26 Oct 06
Moves
29369
27 Apr 16

From today i have the same issue, suddenly don`t receive mail notifications anymore?

Since this topic don`t get many reply`s i don`t think everybody has this problem...

RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2422
27 Apr 16

It appears that the email are just being caught in a spam filter somewhere.

Can you both send a feedback message. (Link at bottom of the page)

A response will be sent, and respond here if you do / don't receive even a follow up to your feedback message within 24 hours. Thanks.

SY

Joined
07 Jul 12
Moves
2114
28 Apr 16

I also have this problem.

c

Joined
01 Feb 04
Moves
50135
28 Apr 16

I did as you asked Rusty, but never got a reply to my feedback. I tried adding redhotpawn as a trusted domain to my Hotmail settings, but that doesn't seemed to have helped. I can receive notification emails to another, not Hotmail address, but the my Hotmail address was convenient. Any suggestions? If not, I'll have to go to another address for my notifications.Weird how after 9 or so years, I can't get these emails to my preferred address.

SY

Joined
07 Jul 12
Moves
2114
29 Apr 16

I am also using hotmail. I did not receive any reply from the feedback sent.

s
Pawnstar

Joined
22 Sep 09
Moves
20282
29 Apr 16

I also am having the same issue. Exactly the same issue since Sunday

RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2422
29 Apr 16

Can all Hotmail users confirm that the mail is definitely not sat in their junk folders?

R
Standard memberRemoved

Joined
26 Oct 06
Moves
29369
29 Apr 16

Hi Russ,

Notifications are definitly not in the spam folder....as they were never before. 😉

c

Joined
01 Feb 04
Moves
50135
29 Apr 16

Confirmed - no move notifications in my Outlook Junk folder, just the usual viagra crap.

RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2422
29 Apr 16
1 edit

MS email services (Hotmail, Live and Outlook) all appear to be blocking RHP mail.

...for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation.


I will be investigating over the weekend how this can be reversed, but it almost certainly will take time. If the email reminders are essential, I would recommend trying an alternative such as Gmail for the meantime. (Not a real solution, I know)

RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2422
29 Apr 16

Any attempts to fix this will take time to propagate (up to 48 hours) so if you do start receiving email, please post to this thread.

RHP Code Monkey

RHP HQ

Joined
21 Feb 01
Moves
2422
29 Apr 16

If possible, please also raise a support ticket with Microsoft if you pay for their email services. (Office 365, perhaps?)

This should get them to expedite this issue.

c

Joined
01 Feb 04
Moves
50135
29 Apr 16

Thanks Russ - much appreciated. Will let you know if I start receiving the notices again.

hb

Joined
24 Nov 08
Moves
24854
30 Apr 16

I have been plsying red hot chess for many years, but suddenly hot mail notification from hotreadchessbstoped and it is so difficult to monitor games
Any help please