@gaborsaid I want to claim a game where the opposition has not moved and had his time expired?
I would say the majority of posts in this forum are to do with time and timeout.
It's usual to quote a game id so others can look and diagnose the problem.
I don't think I've ever seen a case where the system has been at fault.
Looking at the OP profile he has claimed 3 timeouts previously.
I think he is talking about Game 14245520 where only one move has been made, so there will be no skull, just the bin icon which they will have to click if they wish to clear the game.