1. Joined
    11 Apr '06
    Moves
    70679
    15 Mar '21 15:20
    Not receiving move notifications. All of the 'toggles' are set in the green position, but a week ago, the email notifications stopped.
  2. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2170
    15 Mar '21 16:24
    @Butterhorn

    There is no clear reason for this. Can you check your spam folders?
  3. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2170
    16 Mar '21 10:19
    Further to this response, it appears ComCast are blocking our email again, with no explanation.

    I have contacted ComCast and asked this to be investigated, but it is a waiting game now for them to process my request.

    You are not alone in having your email blocked.

    One likely cause is recently another Comcast customer choose to report to ComCast that move notifications were spam, rather than turning them off, even though they continue to use the site as normal.

    This is the cause of so much frustration - and starting to become a serious problem.

    See Thread 184545
  4. Joined
    11 Apr '06
    Moves
    70679
    16 Mar '21 14:55
    @Russ
    Thanks for looking into this for me Russ.
  5. Joined
    23 Mar '08
    Moves
    58026
    17 Mar '21 16:39
    @Butterhorn
    Same here....don't know why
  6. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2170
    17 Mar '21 16:46
    ComCast are blocking our email as spam since the server update recently.

    Since enquiring, I have only had an automated response, so currently do not know why.

    At least one other smaller mail service (that I'm aware of) has also done the same, so this is being investigated, although the content of the emails remain unchanged, so a complete mystery why right now.
  7. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2170
    22 Mar '21 11:42
    I have temporarily dropped some links from the emails to see if this is the cause of the spam alerts. I will take this further in 24 hours if things do not improve by removing the entire email footer.
  8. Joined
    28 Mar '20
    Moves
    558
    22 Mar '21 17:35
    @Butterhorn

    I have the same problem going on several days. And I wrote to the Help Desk but they have not responded.
  9. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2170
    22 Mar '21 18:50
    @qbranch said
    @Butterhorn

    I have the same problem going on several days. And I wrote to the Help Desk but they have not responded.
    @QBRANCH

    In your case, move reminders are turned off.

    Please visit notification settings to turn them back on again.
  10. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2170
    01 Apr '21 20:47
    Can any Comcast email user's confirm they are receiving email normally now?

    Comcast are no longer bouncing email back, but this does not confirm if it is fixed or not.
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