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Subscriber667joe
Help 29 Apr '21 19:11
  1. Maryland
    Joined
    10 Jun '05
    Moves
    133979
    29 Apr '21 19:11
    My Games, Notifications, and Message Icons have partially faded out. I not sure how it happened, and I have not been able to restore them. What does it mean, and how do I fix the problem. Thanks!
  2. Donationmwmiller
    RHP Member No.16
    Joined
    25 Feb '01
    Moves
    81180
    30 Apr '21 12:15
    @667joe
    I just sent you a test message. Did the 'message icon' change?
  3. Standard memberRemoved
    Joined
    05 Nov '07
    Moves
    56180
    17 May '21 05:38
    Same near enough for me , none of my icons function , no messages etc....can't even resign
  4. Northamptonshire, UK
    Joined
    08 Dec '10
    Moves
    139987
    17 May '21 05:461 edit
    Same here for Clock, Notes, etc. Possibly just the website rather than the app, not sure....🤔
  5. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2234
    17 May '21 08:361 edit
    @FlyingWolf & @yrddraig

    Can you provide details on your browser please? (Which brand and version?)

    Also, take a look at this thread Thread 189293.
  6. Northamptonshire, UK
    Joined
    08 Dec '10
    Moves
    139987
    17 May '21 22:492 edits
    @Russ I'm on Safari 10.3.3. Currently unable to initiate or reply to chats during games. The Chat and Reply buttons are greyed out as someone has said above. Clock, Notes and the 'Flip Board' icons also don't work.
  7. Northamptonshire, UK
    Joined
    08 Dec '10
    Moves
    139987
    18 May '21 05:363 edits
    Few other functions that unfortunately don't appear to be working now Russ - I can't access queued conditional moves (i.e. I can get into CM per game, but cant see past that); I can't access my profile (by clicking on my avatar) as I usually do; also don't appear to be able to archive games now, so I've got current and finished games in my inbox and on view. There may well be other functionality affected, just that I haven't tested it yet. Also these problems may just be on iPad (a fairly old one but using Safari 10.3.3) rather than my newer PC/laptop, I'll check later. Just to reiterate the problems are using the website version of RHP on iPad - I don't use the app, so not sure whether that's similarly affected. I'm guessing v10 is too ancient now 🙁
  8. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2234
    18 May '21 08:171 edit
    @FlyingWolf

    The app is unrelated, so you can ignore that.

    It appears the new pop-up windows (profile, conditional moves) are not working for you primarily.

    Can you check that you definitely do not have a software update available for your iPad?

    Settings >> General >> Software Update.
  9. Northamptonshire, UK
    Joined
    08 Dec '10
    Moves
    139987
    18 May '21 17:281 edit
    @Russ it's a 4th gen iPad (2012), with software version 10.3.3 which can't now be updated. It won't support a good few apps now, so I'm guessing it's probably even too old for the RHP website. I've got a separate iPad Mini for work running 14.5.1 - guess I'll be using that and my laptop from now on.

    FW
  10. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2234
    18 May '21 18:381 edit
    @FlyingWolf

    I really don't want to cut-off users, and it is very annoying that Apple do not support their old hardware as well as they should, but I do need to push forward with the site.

    I have a gen 3 iPad available which I will be looking at later - in case I can workaround this. So don't write it off quite yet - I'll update tomorrow.
  11. Northamptonshire, UK
    Joined
    08 Dec '10
    Moves
    139987
    18 May '21 20:52
    @Russ much appreciated. No wish to delay any upgrade and I've got other devices anyway. I only really use the 4th gen iPad for RHP now.
    Cheers,
    FW
  12. SubscriberRuss
    RHP Code Monkey
    RHP HQ
    Joined
    21 Feb '01
    Moves
    2234
    19 May '21 10:46
    @FlyingWolf

    Frustratingly, the Apple tools to debug iPad/iPhone web pages doesn't even work anymore for an old iOS 9 device. No idea why this is the case, but documented elsewhere online too - so it is not looking hopeful.

    A 2018 era iPad works as expected, of course.
  13. Northamptonshire, UK
    Joined
    08 Dec '10
    Moves
    139987
    19 May '21 12:53
    @Russ ok, thanks for trying. I’ll stick with the iPad Mini and laptop for now.
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